Episode Overview

In this episode of the Scottish Property Podcast, Nick and Steven are joined by Scott Miller, founder of Miller Estate Agents, for an honest and eye-opening conversation about the realities of the estate agency industry.

Scott shares his journey from dropping out of university to working in a corporate estate agency environment, becoming a top performer at Purplebricks, and ultimately walking away from six-figure earnings to build his own independent agency. The discussion explores the “shadier” side of corporate estate agency, the role of upsells and awards, and how AI and changing buyer behaviour could reshape the future of property marketing.

Episode Highlights

• How Scott Miller entered the property industry after leaving university
• What he learned from working in a corporate, volume-driven estate agency model
• How Scott became a top performer at Purplebricks during its peak
• Why he walked away from six-figure earnings to build his own independent agency
• How Miller Estate Agents was launched on just two weeks’ notice
• Why Scott chose a personal agency model with fewer clients and better service
• The importance of trust, transparency and client relationships in estate agency
• Why Scott believes the industry needs stronger regulation and higher standards
• How low fees and underqualified agents can affect consumer protection
• Why AI could change how buyers search for property across agent websites
• Why portals like Rightmove still matter, with social media supporting the sales process

Useful Links

Join our monthly property networking events across Scotland and connect with investors, landlords and industry experts. View Upcoming Events

Know someone selling a property? You could earn £1,500 by introducing them to Prime Property Auctions. Visit Prime Property Auctions

Listen to more episodes of The Scottish Property Podcast and explore conversations with investors, landlords and industry experts across Scotland. Browse Episodes

Do you think estate agency needs stronger regulation, or should the market decide who succeeds? Share your thoughts in the comments.